Privacy Policy

At Very Well Casino, we value the trust and loyalty of our players. Safeguarding personal data is a core priority, and we handle information securely, responsibly, and in compliance with applicable law. This Privacy Policy explains how we collect, use, share, and protect personal data so you can make informed decisions about your experience with our services.

Data Controller & Operator

Controller: Very Well Entertainment N.V., E-Commerce Park, Willemstad, Curaçao
Gaming Licence: Antillephone N.V. – 8048/JAZ
EU/EEA Support Entity: Very Well Operations Ltd, Limassol, Cyprus
DPO: dpo@verywellcasino.com
Privacy Contact: privacy@verywellcasino.com

By using our services, you consent to this Privacy Policy. We may update it periodically; continued use after updates constitutes acceptance of the revised terms.

Lawful Bases for Processing

We process personal data under GDPR/UK GDPR on the following bases:

  • Contract: To provide your account, payments, gameplay, and support.
  • Legal obligation: AML/CFT, age verification, tax, and regulatory record-keeping.
  • Legitimate interests: Security, fraud prevention, service analytics, product improvement, and legal defence (balanced against your rights).
  • Consent: Marketing communications and certain cookies/analytics (withdrawable at any time).

Collection of Information

We collect the following when you visit, register, or use our services:

  • Registration & Identity Data: Name, date of birth, address, nationality, email, phone; where required, government ID, proof of address, liveness/biometric checks, source-of-funds/wealth.
  • Account & Gameplay Data: Username, session logs, bet history, wins/losses, bonus usage, limits/self-exclusion settings.
  • Transaction Data: Deposits, withdrawals, payment method identifiers (tokenised), billing details, refunds/chargebacks, AML risk flags.
  • Technical Data: IP address, device/browser details, OS, language, time zone, approximate geolocation (from IP), cookies and similar IDs.
  • Communications: Emails, live-chat transcripts, support tickets, call recordings (if applicable), complaints/feedback.
  • Compliance Records: KYC/AML screening, sanctions/PEP checks, affordability assessments where applicable, responsible-gambling interactions.
  • Third-Party Sources: Identity/KYC vendors, payment providers, fraud-prevention tools, and lawful public sources to meet compliance duties.

How We Use Personal Data

We use personal data to:

  • Deliver Services: Create/manage accounts, process payments, grant game access, settle bets, provide support.
  • Verify & Protect: Age/KYC/AML checks, sanctions/PEP screening, fraud detection, security monitoring, incident response.
  • Responsible Gambling: Apply limits, time-outs, reality checks, self-exclusion; monitor markers of harm and intervene where required.
  • Legal & Regulatory: Maintain statutory records, meet reporting duties, respond to regulators/law enforcement.
  • Improve Our Platform: Analytics, troubleshooting, performance testing, A/B testing, and product development.
  • Marketing (with consent): Send promotions, offers, updates, and surveys per your preferences.

We do not perform decision-making solely by automated means that produces legal or similarly significant effects without human review.

Marketing Communications

With your explicit consent, we may send email/SMS/push notifications about Very Well Casino offers and features. Withdraw consent anytime via Account → Preferences, the unsubscribe link, or privacy@verywellcasino.com. Service and legal notices are unaffected by marketing opt-outs.

Cookies and Tracking

We use cookies/SDKs for:

  • Strictly necessary: Authentication, security, load-balancing.
  • Functional: Preferences, localisation.
  • Performance/Analytics (consent): Usage metrics, diagnostics.
  • Marketing (consent): Frequency capping and attribution.

Manage cookies via our on-site cookie settings or your browser. Disabling certain cookies can impact functionality.

Sharing & Disclosures

We do not sell or rent personal data. We share data under strict contracts, confidentiality, and security obligations with:

  • Intra-Group: Very Well Entertainment N.V. and Very Well Operations Ltd for operations/support.
  • Processors/Partners: Payment processors, KYC/identity vendors, AML/fraud tools, hosting/CDN, analytics, communications, and customer support platforms.
  • Regulators/Authorities: Gambling regulators, FIUs, tax bodies, courts/law enforcement where legally required.
  • Professional Advisors: Auditors, legal counsel, compliance consultants.
  • Business Transfers: In mergers or restructurings, subject to safeguards and continuity of protection.

International Data Transfers

Where data is transferred outside your jurisdiction (e.g., EU/UK → Curaçao or other countries), we apply safeguards such as EU Standard Contractual Clauses, UK IDTA, and transfer-risk assessments, plus technical/organisational measures. Request a copy of relevant safeguards at privacy@verywellcasino.com (commercially sensitive sections may be redacted).

Data Security

We maintain appropriate technical and organisational measures: encryption in transit, network segmentation, access controls and MFA, audit logging, intrusion detection, regular penetration tests, vendor due diligence, and secure development practices. While no system is perfectly secure, we work to prevent, detect, and respond to incidents promptly.

Data Retention

We retain data only as long as necessary for the purposes above and to meet legal obligations:

  • KYC/AML & transactional records: Minimum 5 years after account closure or last transaction (AML requirements).
  • Support/complaint records: Up to 6 years or longer if needed for legal defence.
  • Marketing (consent): Until consent is withdrawn or data is no longer needed.
  • Cookies/analytics: Per our Cookie Notice.

When data is no longer required, we securely delete or anonymise it.

Your Rights

Subject to law (GDPR/UK GDPR), you may have the right to access, rectify, erase, restrict, and object to processing (including profiling for legitimate interests), to data portability, and to withdraw consent without affecting prior lawful processing.
Exercise rights via privacy@verywellcasino.com or dpo@verywellcasino.com. We may verify your identity. You can also lodge a complaint with your local data protection authority (e.g., the UK ICO).